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Privacy Policy

Sustainable Lab Inc. (hereinafter referred to as "Company") fully recognizes the importance of appropriate protection of personal information and its social responsibility and complies with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and other laws, guidelines, and policies regarding the handling of personal information in promoting its corporate activities. In addition, Company and its employees will comply with the following Personal Information Protection Policy in the course of their work.

1.Collection of Personal Information

Company will collect personal information in a lawful and fair manner. Personal information acquired by Company consists of personal information provided by customers, personal information acquired by Company, and/or personal information provided by third parties.

2.Purpose of Utilization of Personal Information

Company shall use the acquired personal information for the purposes set forth in the terms of use of each service that Company provides (hereinafter referred to as "Service"), for the purposes stated in the web form or written documents when the personal information provided, or for the purposes set forth below. Each of the following purposes includes purposes related to each of the purposes.

Personal information about customers of Services

To provide, manage and operate Services;

To confirm the identity of Service users;

To contact customers regarding various matters related to Services;

To survey and analyze the usage and evaluation of Services;

To improve Services or to develop new services;

To conduct research and development related to Services

To notify about Services and new services.;

To provide introductions and distribution advertisements regarding Services or the services of third parties; and

To conduct marketing analysis regarding the usage history of Services, etc., and to distribute advertisements based on the attributes of each customer.

Personal information about Company’s business partners and contractors

To conduct and/or correspond about business negotiations/meetings ;

To make necessary correspondence for consideration and conducting transactions with Company; and

To perform services entrusted to Company

Personal information of participants in training programs, seminars, events, exhibitions, etc. sponsored or co-sponsored by Company

To operate and manage training programs, seminars, events, exhibitions, etc. (hereinafter referred to as "Training Programs");

To make an analysis for improvement or planning of new Training Programs; and

To introduce new Training Programs.

Personal information of job applicants

To perform employment screening for job openings;

To make necessary correspondence  for procedures to join Company; and

To conduct surveys and analysis for the purpose of improving Company’s future recruitment and selection process

Personal information of Company’s employees

For labor management;

For payments of salaries, etc.;

For operations related to employee benefits, etc.;

For various post-retirement procedures; and

To control access to Company's controlled areas and to manage security and crime prevention.

Personal information about Company’s shareholders

To exercise rights and perform obligations under the Companies Act and other laws and regulations; and

To respond to inquiries from shareholders.

Personal information of visitors and inquirers to Company

To respond to inquiries and visits;

To store, manage, and analyze the contents of inquiries and visits; and

To control access to Company’s controlled areas and to manage security and crime prevention.

3. Management of personal information

Company will strictly manage the obtained personal information, and take sufficient measures to prevent unauthorized access to, loss, leakage, falsification, or damage of personal information by implementing technical and organizational safety control measures. In addition, Company will take human safety control measures, such as providing education to protect personal information with Company’s directors and employees who handle personal information.

4.Provision of Personal Information to Third Parties

Company will not provide personal information to a third party without the consent of the customer; provided, however, that Company may provide personal information to a third parties in the cases permitted under the Personal Information Protection Law and other related laws and regulations including the following cases:

  1. In cases where the provision of personal information is based on requests by the government, local government bodies, courts, police, or other public agencies in accordance with laws and regulations;

  2. In cases where the handling of personal information is entrusted to third parties within the scope necessary to achieve the purpose of use; and

  3. In cases where (i) the provision of personal information is necessary to protect human life, human health, or property and (ii) it is difficult to obtain the consent of the individual concerned.


5. Entrustment of the Handling of personal information to Third Party

Company may entrust whole or a part of its handling of acquired personal information to subcontractors within the extent necessary to achieve the "2. Purposes of Use of Personal Information”. In this case, we will enter into a confidentiality agreement with the subcontractor and properly oversee the subcontractor to make sure that personal information is managed securely.


6. Shared Use of Personal Information

To the extent necessary to achieve "2. Purposes of Use of Personal Information,", Company will share the personal information with other companies in the following manners.

(1) Information shared

Name, company name, title, telephone number, e-mail address, and other personal information provided in web forms, etc.

(2) Scope of parties sharing Personal Information

Companies that co-sponsor seminars, exhibitions, etc., for which customers have applied or cooperated in filling out questionnaires, etc., at the venue (co-sponsors differ for each seminar, etc., and will be informed at the time personal information is obtained from customers).

(3) Purpose of use by parties with whom personal information is shared

Same as the purposes of use specified in “2. Purposes of use of personal information"

(4) Party responsible for controlling the shared use of information

Sustainability Lab Inc.

Representative Director: Renji Hirase


7. Use of Cookies, etc.

On the websites that Company manages and operates (hereinafter referred to as "Websites"), Company may use cookies and other tracking technologies to collect customers’ access history information, IP address information, device IDs, etc. (hereinafter referred to as "Cookies") on Websites. Depending on the browser the customer uses, the customer may be able to change the browser settings to block the use of Cookies. However, as a result, some of the services on Websites may not be fully available or the functionality of Websites may be affected.

(1)  Purpose of use of Cookies and results of analysis thereof

(i)   To improve Websites and enhance its usability

(ii)  To improve Services

(iii) To develop and examine new services

(iv) For marketing activities including targeted advertising delivery and measurement of advertising effectiveness

(2) Use of tools to collect and analyze Cookies

Company may use the following tools to collect and analyze Cookies. Please refer to the website of each tool provider for details on the handling of Cookies obtained from each tool.


Tools used by Company:

Google Analytics (Google Inc.)


Google Privacy Policy:

・GOOGLE's use of information collected from sites and applications that use GOOGLE's services

・Google Analytics Opt-out Add-on


8. Continuous improvement

Company will comply with the Personal Information Protection Act and other laws, regulations, and guidelines regarding the handling of personal information to ensure that personal information is handled appropriately and will establish, continuously review, and improve measures to protect personal information, including personal information protection management system.


9. Disclosure, correction, and Stoppage of Use of Personal Information

In the event that a customer requests Company, based on Personal Information Protection Act, to disclose, correct, add, delete or stop utilization of use, eliminate of provision to a third party (hereinafter referred to as "disclosure, etc.") of his/her own personal information that is under the custody of Company, Company will comply with such request within the scope permitted by the Personal Information Protection Law. For details, please contact at "10. Contact for inquiries about personal information"

10. Contact for inquiries regarding personal information

  Sustainable Labs, Inc.

  Customer Service


11. Officer responsible for Personal Information management

   Otemachi Building 4F, 1-6-1 Otemachi, Chiyoda-ku, Tokyo

   Sustainable Lab Inc.

   Representative Director: Renji Hirase


Sustainable Lab Inc.

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